скорей всего если все впорядке с пользователем и проблема не в этом, то придется что-то править в коде, а это значит нужно делать снова релиз и выкладывать обновления на сервер
most likely if all is okay with the user and is not the problem, you will need to edit something in the code, and that means we need to do again release and posting updates on the server
probably all right if the user and not the problem, you have to edit something in the code, which means you need to do again release and upload updates to server
probably, if it"s okay with the user and the problem is not in this, we have something to run the code, and that means we need to do to release and posting updates on the server