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1.1 Modern kinds and types to improve business processes
in the modern process management are two conceptual approach of improving business processes:
• gradual (step by step) approach process improvement within the existing organizational structure of management, requires little investment, or do not require them at all;
• a cardinal approach (by Hammer and Champy), leading to significant changes in the process and fundamental changes in the organizational structure of control.
Both approaches are based on a common foundation of process theory and methodology of process management (description of the boundaries of the process, the process itself, the establishment of control points in the process, measuring process , analysis of the information and suggestions for improvement). They are united and that are aimed at identifying duplication, bottlenecks, cost centers, the quality of individual operations, lack of information, automation and quality control.
Achieving the goal of improving business processes within the framework of these approaches by using a variety of methods. Researchers identify five basic methods of achieving the objectives of improving the business processes of organizations:
1. method of rapid analysis solutions (FAST);
2. benchmarking process;
3. redesign process;
4. engineering process;
5. reengineering process.
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